Shipping and returns

When it ships

Orders ship in about 3 business days. Incense is dipped by hand and needs at least a day to cure before it is packed, which is most of that time.

What shipping costs

Shipping is included in the price.

Damp incense

Our incense is dipped by hand and cured for at least a day. Some sticks still arrive damp. Stand them upright and give them another day before lighting.

Damaged in the mail

If something arrives broken, write to contact@themagickalweb.com within a week with a photo and we will replace it.

Returns

Incense and candles are consumables, so we do not take them back once they have shipped. If an order is wrong, that is on us: tell us and we will make it right.

Tax

Sales tax is added for orders shipped within VA, at the rate shown at checkout.